SUPPORT

获取支持

使用 OneHue 遇到问题，或对隐私、作品保存及应用内购买有疑问，可以发送邮件联系我们。

联系开发者

支持邮箱：cyh19991002@gmail.com。请说明 App 版本、iPhone 型号、iOS 版本、操作步骤和实际出现的结果。截图可以帮助定位问题，但请先遮盖私人内容。

相机或照片无法使用

请在 iOS“设置”中检查 OneHue 的相机和“添加到照片”权限。导入照片使用系统照片选择器；若选择器无法打开，可重启应用或设备后再试。

作品与购买

“我的”中的作品记录是应用保存在设备内的副本；保存到系统相册的照片由相册管理。卸载应用前，请先确认需要保留的作品已保存到相册。订阅管理、取消和退款方式请参阅购买与订阅说明。

反馈问题时，只提供定位问题所需的信息。我们不会要求你通过邮件提供 Apple 账户密码或付款信息。

SUPPORT

Support

If you encounter a problem with OneHue or have questions about privacy, saved work, or in-app purchases, please email us.

Contact the developer

Support email: cyh19991002@gmail.com. Include the app version, iPhone model, iOS version, steps to reproduce, and the result you saw. Screenshots can help, but please hide private content first.

Camera or photos do not work

Check OneHue's camera and Add Photos permissions in iOS Settings. Import uses the system photo picker. If it does not open, try restarting the app or device.

Work and purchases

Your work history in the app consists of copies stored on your device; photos saved to the system library are managed there. Before uninstalling, make sure any work you want to keep has been saved to the library. See Purchases and Subscriptions for subscription management, cancellation, and refund information.

Share only the information needed to investigate a problem. We will never ask for your Apple Account password or payment details by email.